Imagine you’re sitting in front of your computer, finishing an important essay that’s due tomorrow. Then suddenly, your cursor stops blinking, words no longer appear across your document, and no matter how aggressively you move your mouse, you can’t seem to find it. 

Your laptop has frozen. 

When people say that their laptop has frozen or locked up, this generally means that it’s no longer responding to the user’s actions. We have done a lot of computer diagnostics in Pompano Beach and Broward County, and from experience, when this occurs, your laptop probably isn’t broken. 

The processor may be overloaded or it’s taking extra time to process a complex task. Whatever the case, you can probably resolve it at home.  

We’ve all been there before, and if you’d like to know the most common reasons why your laptop freezes and how to troubleshoot it yourself, read on. If you run into a problem you can’t solve, don’t panic. Just contact Computer Help Express for our computer repair Pompano Beach services.  

Too Many Open Programs

This is one problem you can easily identify and solve on your own. Your laptop/computer utilizes a lot of RAM and processing power to keep each program running. If you have multiple programs open at once, your laptop may not have the memory or power to support them all. As a result, one of the programs may no longer respond, which can then freeze the computer. 

When this happens, right-click “task manager,” locate the unresponsive program and click “end task” to close it. 

To avoid this frustration in the future, only have a few programs open simultaneously.  


When you’re using your laptop, does it sometimes feel too warm? Or do you hear the fan seemingly running faster than normal?

Overheating is a common problem that results in computer freezes. There are many reasons for the laptop/computer to overheat, but the most common is dust buildup on the fan. You can prevent this by keeping your computer properly vented. Overheating can cause additional damage to the computer processing unit (CPU), which is unable to withstand high temperatures for very long, so it’s important to prevent overheating before costly damages ensue. 

Other ways to keep your computer from overheating are to install a program to monitor the temperature at idle and load or use a computer casing to regulate the temperature.  

Device Driver Failure

Driver failure is another common cause of computer freezes. The driver is software that allows the operating system and other devices to communicate with each other and is continuously used by the computer system. 

If your computer isn’t overheating and you aren’t running many programs simultaneously, but your computer is still freezing, device failure may be the cause. If the drivers are missing, corrupted, or outdated, you’re likely to experience a number of problems.  

A good way to prevent device driver failure is to update them with the most current version and always keep your drivers up to date. 

Computer Virus 

There are so many ways your computer can get infected by a virus. This usually happens after you’ve downloaded or connected to an infected file. If your computer frequently crashes (freezes), runs, or boots slowly, then you should consider installing antivirus software. 

If antivirus software already exists on your computer, then make sure it’s up to date. If you really want to prevent computer crashes caused by malicious software, purchase antivirus software that is designed specifically to treat computer freezes. 

Low RAM Usage 

Your computer’s memory (RAM) plays an important role in ensuring your computer runs smoothly. That’s why another common cause of computer freeze is insufficient RAM on the hard disk. This essentially means that your computer has run out of space. 

You can fix this problem by freeing up memory space by deleting unwanted files, or by reducing the resource consumption of the computer applications using the most resources. You can also upgrade your RAM for additional space. 

Contact Computer Help Express 

If you’ve done all the above and your computer continues to freeze, then you should contact a professional. At Computer Help Express, we offer professional and affordable computer repair in Pompano Beach and Broward County. 

Our team of computer repair technicians covers everything from computer set-up and repair to troubleshooting on Windows, Macs, and all smart devices. If you need help troubleshooting your computer problems, contact us today. 

 Wondering If You Need to Repair, Replace, Or Upgrade Your Computer?

 Is your computer taking forever to start? Is your productivity suffering due to issues like lagging and chronic glitches? With more people than ever working from home on their own personal computers, the pros at Computer Help, Inc., wanted to take the opportunity of this blog to provide a guide for the questions to ask (and the answers you need) when deciding if it’s time to take the computer in for service.

Should you even repair your desktop or laptop?

The two biggest aspects that factor into that decision are age and warranty. You should absolutely troubleshoot any issues that occur within the first three years of purchase, regardless of warranty. After that, it is a matter of comparing repair costs with replacement costs. Whether you partner with Computer Help, Inc. or anyone else, always request a comprehensive quote with a list of all repairs the technician intends to perform, and then make your decision from there.

Some repairs don’t require much labor and, therefore, are more affordable than investing in a new PC. And basic fixes like upgrading the operating system or installing a new software program are among the most economical. 

Is your productivity taking a hit?

Technology evolves crazy fast, oftentimes sending older electronic gear into early retirement. While the goal is to have faster, more powerful devices for added convenience and more productivity, it shouldn’t always be at the expense of the previous generation of tools…but it often is.

While your PC may outlive its warranty by several years, you will notice a decline in responsiveness. This is primarily due to new software programs being incompatible with older hardware.  So while you may get more miles from your laptop or desktop, you will likely be sacrificing *some* amount of productivity and convenience. The best options to increase productivity are often to upgrade the hardware or buy a new computer.

Is your warranty still valid?

While computers do seem to be designed to be more resilient year after year, eventually every PC breaks down, usually at the most inconvenient time. Most PCs come with a limited warranty covering hardware repairs that occur within 90 days to a year of the purchase date. If you need repairs past that stipulated point, you pay out-of-pocket. This is why Computer Help, Inc. highly recommends computer warranties. If you don’t have one, and the estimated cost of a repair is going to approach or exceed the original price for the device? How you want to move forward will be your decision.

Keep in mind, like just about all other electrical devices, PCs have an expiry date. When older hardware becomes incompatible with new operating systems, the whole device is rendered effectively useless. Computer Help, Inc. will do everything we can to extend the life of your device, but obsolescence is an issue that is difficult to overcome.

Is your security status caught up?

We know: Updating software is a pain. But when you use an older computer and don’t update the software programs? That’s taking a lot of risk. Hackers like to exploit the security vulnerabilities prevalent in outdated software, looking for any opportunity to take advantage of gaps. They can package malicious codes in malware, targeting older systems with outdated security so they can steal your data and maybe even encrypt your files. Computer Help, Inc. is a strong proponent of updating software programs. The updates come armed with software patches created specifically to fill any security gaps, eliminating the hacker’s ability to take control of your device and files.

How do you know which decision to make?

If your computer or laptop is six years or older, replacing it is likely your best option. If it is less than 6 years old, then an upgrade is absolutely a way to go. Mostly, it comes down to age and cost. If it turns out you have to upgrade the CPU, HDD and OS all at the same time, you should probably pick up something new.

If you’re still not sure, call Computer Help, Inc. today (Toll Free at 866.297.2404, or local for Broward and Palm Beach at 954.227.5804) or click here to receive professional feedback from a source you can trust (and who’s work is fully guaranteed).